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The Information Services group is responsible for providing a stable, comprehensive computing environment that supports the mission and goals of the College. This responsibility includes providing technical resources in the mode of reliable utility services, providing support for the many uses of information technology which are consistent with the College's plans and standards for information technologies, and constantly evaluating new technologies for integration into the College's information technology infrastructure.

Alan Broyles Vickie Brecht Brian Gallien Otis Lutz Jeffrey Lyon
Charlene Ogle Joey Skutt Warren Byrd Jeff Wade Jim Werner

                       

Alan Broyles  is Director of Information Services, office location is AD-41 and his extension is 8031. He is the primary contact for information concerning:

  • Planning issues
  • Outside services (Internet access, programming, telecommunications)
  • Equipment procurement (computers, software, video components)
  • Policy issues
  • General information related to technical services and resources
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Vickie Brecht is an Administrative Programmer. Her office is AD-45 and phone number is 7166.

  • Finance Support
  • Payroll/Human Resources Support
  • Accounts Receivable Support
  • Colleague Support
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Brian Gallien is a Computer Technician and his office is in A-248 and his extension is 7248.  Please contact by going to the online Help Desk.  Include your name, location, and a brief description of your problem. If you cannot log into your computer and you cannot use someone else's, contact by phone.

  • New computer installations
  • Computer upgrades (adding memory, larger hard drives, scanners, etc.)
  • Routine maintenance on PCs and related hardware (installing toner cartridges, cleaning floppy drives)
  • Printer installation
  • Hardware repair (repairing floppy drives and hard disk drives, repairing printers, PCs that will not boot or that have boot errors)
  • PC and related hardware relocation as needed
  • Upgrades and maintenance to the network as necessary (add additional cable and devices to connect PCs to the network)
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Otis Lutz is the Computer Network Analyst/ Engineer who resides in A-248 and can be reached at 7113.

  • Campus computer network architecture and assignment of IP addresses to campus resources.  Dynamic Host Configuration Protocol. (DHCP) services for all campus computer resources
  • Network and Computer Security Services Consultant  (Intrusion detection/protection and network access control)
  • Computer Network Operating System Support for all Academic or Administrative Support Technicians.
  • Miscellaneous high tech software and electro-mechanical hardware support for all academic programs and other special technical projects as needed.
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Jeffrey Lyon is the Computer Operations Manager whose office is A-248 and may be reached at 8041.

  • Computer requirements
  • System implementation maintenance
  • System Security
  • Software installation issues
  • Email Questions
  • Server needs
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Charlene Ogle is a Computer Programmer. Her office is located in AD-47 and her extension is 2863.

  • Communications Management
            Student Support, Financial Aid, Human Resources
  • New Users and Screen Access
  • Calendar Schedules Setup - Administrative and Datatel
  • Microsoft Software Support
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Joey Skutt is the Senior Systems Analyst/ Database Administrator and is located in AD-43 at extension 7122.
  • Datatel Administrative System
  • System Development
  • Administrative Reporting Requests
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  • Financial Aid & EDE Support
  • BudgeText - Bookstore Support
  • Marketing Reporting Support
  • Speede Support
  • Campus Cruiser Support
  • Clearinghouse
  • Graduation
  • Access Programming
  • ASP Programming with SQL
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Jeff Wade is a Computer Technician and his office is in A-248 and his extension is 7037.  Please contact by going to the online Help Desk.  Include your name, location, and a brief description of your problem. If you cannot log into your computer and you cannot use someone else's, contact by phone.

  • New computer installations
  • Computer upgrades (adding memory, larger hard drives, scanners, etc.)
  • Routine maintenance on PCs and related hardware (installing toner cartridges, cleaning floppy drives)
  • Printer installation
  • Hardware repair (repairing floppy drives and hard disk drives, repairing printers, PCs that will not boot or that have boot errors)
  • PC and related hardware relocation as needed
  • Upgrades and maintenance to the network as necessary (add additional cable and devices to connect PCs to the network)
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Jim Werner is an Administrative Programmer. His office is AD-49 and phone number is 7008.

  • Colleague System Maintenance
                Upgrades and Storage Devices
  • Student System Support
  • Web Advisor
  • Campus Cruiser
 
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Questions and Answers

  • Where do I get PC Training?

PC Software Training is available in the CAI Lab located in A-203. Call Kathryn Jowers at extension 7117 for details and appointments.

  • I’ve heard of a local on-line computer "help desk." How do I access it?

If you have a web browser (such as Netscape or Internet Explorer), simply type in the location address http://helpdesk.yorktech.com or click on this link.

 


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Questions or problems regarding this web site should be directed to lyon@yorktech.com.
Copyright © 2007 [York Technical College]. All rights reserved.
Last modified: 08/13/07.