The Information Services group is responsible for providing a stable, comprehensive
computing environment that supports the mission and goals of the College. This
responsibility includes providing technical resources in the mode of reliable utility
services, providing support for the many uses of information technology which are
consistent with the College's plans and standards for information technologies, and
constantly evaluating new technologies for integration into the College's information
technology infrastructure.
Alan Broyles
is Director of Information Services, office location is AD-41 and his extension is 8031. He
is the primary contact for information concerning:
- Planning issues
- Outside services (Internet access, programming, telecommunications)
- Equipment procurement (computers, software, video components)
- Policy issues
- General information related to technical services and resources
Vickie Brecht
is an
Administrative Programmer. Her office is AD-45 and phone number is 7166.
- Finance Support
- Payroll/Human Resources Support
- Accounts Receivable Support
- Colleague Support
Bryan Thomas
is a Computer Technician and his office
is in A-248 and his extension is 7721. Please contact by going to the online Help Desk. Include your name, location, and a brief description of your problem. If
you cannot log into your computer and you cannot use someone else's, contact
by phone.
- New computer installations
- Computer upgrades (adding memory, larger hard drives, scanners, etc.)
- Routine maintenance on PCs and related hardware (installing toner cartridges, cleaning
floppy drives)
- Printer installation
- Hardware repair (repairing floppy drives and hard disk drives, repairing printers, PCs
that will not boot or that have boot errors)
- PC and related hardware relocation as needed
- Upgrades and maintenance to the network as necessary (add additional cable and devices
to connect PCs to the network)
Jeff Wade
is the Computer
Network Analyst who resides in A-248 and can be reached at 7037.
- Campus computer
network architecture and assignment of IP addresses to campus resources.
Dynamic Host Configuration Protocol. (DHCP) services for all campus computer
resources
- Network and Computer
Security Services Consultant (Intrusion detection/protection and
network access control)
- Computer Network
Operating System Support for all Academic or Administrative Support
Technicians.
- Miscellaneous high
tech software and electro-mechanical hardware support for all academic
programs and other special technical projects as needed.
Kathy Goforth is the Assistant Computer
Network Analyst who resides in A-248 and can be reached at 7113.
- Campus computer
network architecture and assignment of IP addresses to campus resources.
Dynamic Host Configuration Protocol. (DHCP) services for all campus computer
resources
- Network and Computer
Security Services Consultant (Intrusion detection/protection and
network access control)
- Computer Network
Operating System Support for all Academic or Administrative Support
Technicians.
- Miscellaneous high
tech software and electro-mechanical hardware support for all academic
programs and other special technical projects as needed.
Jeffrey Lyon
is the Computer Operations Manager whose office is
A-248 and may be reached at 8041.
- Computer requirements
- System provisioning, implementation, & maintenance
- System Security
- Software installation issues
- Email Questions
- Server needs
Charlene Ogle
is a Computer
Programmer. Her office is located in AD-47 and her extension is 2863.
- Communications Management
- StudentSupport, Financial Aid, Human Resources
- New Users and Screen Access
- Calendar Schedules Setup - Administrative and Datatel
- Microsoft Software Support
Brian Gallien
is a Computer
Technician and his office is in A-248 and his extension is 7248. Please contact by going to the online Help Desk.
Include your name, location, and a brief description of your problem. If
you cannot log into your computer and you cannot use someone else's, contact
by phone.
- New computer installations
- Computer upgrades (adding memory, larger hard drives, scanners, etc.)
- Routine maintenance on PCs and related hardware (installing toner cartridges, cleaning
floppy drives)
- Printer installation
- Hardware repair (repairing floppy drives and hard disk drives, repairing printers, PCs
that will not boot or that have boot errors)
- PC and related hardware relocation as needed
- Upgrades and maintenance to the network as necessary (add additional cable and devices
to connect PCs to the network)
Jim Werner
is an
Administrative Programmer. His office is AD-49 and phone number is 7008.
- Colleague System Maintenance
- Student System Support
- Web Advisor
- Campus Cruiser
- Student System Support
- Campus Cruiser
Questions and Answers
Where do I get PC Training?
PC Software Training is available in the CAI Lab located in A-203. Call Kathryn Jowers at
extension 7117 for details and appointments.
- Ive heard of a local on-line computer "help desk." How do I access it?
If you have a web browser (such as Netscape or Internet Explorer), simply type in
the location address http://helpdesk.yorktech.com or click
on this link.